SUPPLIER RULES AND RESTRICTIONS
Terms and Conditions with Suppliers
Your reservation and purchase of travel-related goods and services from airline and hotel suppliers are subject to additional terms and conditions. Please carefully review these terms on the respective websites of the airline, hotel, or other accommodation providers. By selecting these services, you commit to adhering to the purchase terms and conditions set by the chosen supplier. This includes, but is not limited to, timely payment of all amounts and compliance with the supplier's rules and restrictions concerning availability, fares, products, or services. We retain the right to cancel your booking if full payment is not received promptly. Some suppliers may require a credit card or cash deposit at check-in for potential additional expenses during your travel, unrelated to any payment received by VIPFARES for your booking. You acknowledge that certain third-party providers may necessitate signing a liability waiver before participating in their services or activities. Violating the rules and restrictions of such suppliers may result in reservation cancellation, denial of access to the travel product or services, forfeiture of any paid amounts, and debiting your account for incurred costs.
Travel Risk Assessment
While most travel, including to international destinations, proceeds without incident, certain destinations may pose higher risks. VIPFARES recommends passengers review travel prohibitions, warnings, announcements, and advisories issued by the European Union and the United States Government before booking travel to international destinations. Information on country conditions and associated risks can be found at
https://europa.eu/youreurope/citizens/travel/index_en.htm,
www.state.gov,
www.tsa.gov,
www.dot.gov,
www.faa.gov,
www.cdc.gov, and
www.treas.gov/ofac. VIPFARES, by offering travel to specific international destinations, does not guarantee the advisability or risk-free nature of such travel and is not liable for damages or losses resulting from travel to these destinations.
Exchanges, Cancellations, and Refunds
Confirmed tickets are non-reroutable and non-transferable. If fare rules permit refunds or exchanges, a processing fee imposed by VIPFARES will be applied in addition to any penalties charged directly by the airline or recalled by the airline from VIPFARES (recalled commissions). Reservations for refund and/or exchange requests must be canceled at least 24 hours before the scheduled departure time, as NO SHOW tickets will not be eligible for refund or exchange.
Exchanges are subject to fare differences and the rules applicable on the date of change. Cancellation of a reservation does not automatically initiate a refund. All exchanges must be made before the scheduled departure, and once tickets are issued, changes or refunds are subject to fare restrictions. Discounted fares are often more restrictive, with many being non-refundable and non-exchangeable. It is crucial to pay attention to the fare restrictions of your tickets. For more flexibility, consult your agent and request a less restrictive fare, as airlines offer various fares, some allowing exchanges and refunds without restrictions.
Ticket Delivery
VIPFARES issues electronic tickets (e-Tickets) for all sales, and these will be delivered to the email address provided during the booking process. Once your electronic tickets are issued, you will receive an email confirmation containing the ticket number and reservation numbers for each airline on your itinerary.
Payment Information
By making a payment, you affirm that the card used belongs to you or that you have the right to use it. VIPFARES employs rigorous security measures for credit card processing and accepts major credit cards, including Visa, MasterCard, American Express, Diners Club, and Discover. Credit card transactions are authorized when you or a representative acting on your behalf accepts these Terms & Conditions and proceeds with the purchase. All credit cards must have a verifiable billing address in the EU, US, Canada, UK, Australia, Singapore, or another eligible country. Transactions identified as high risk will not be processed until our credit card verification team deems them safe. To validate such transactions, we may contact you or your bank. Fraudulent transactions are reported to airport security, airlines, and law enforcement. Most phone transactions are recorded and can be used as evidence in disputes. If your credit card is declined for any reason, we will notify you within 24 hours. Simply submitting the credit card does not automatically guarantee ticketing. All bookings and fares are not guaranteed until ticketed by the supplier.
Currency Conversion and Fees
Some banks and credit cards may impose fees for transactions, and your bank may convert the payment amount to your local currency, charging a conversion fee. The amount on your statement may differ from the billing summary on the Website due to currency conversion. Additionally, foreign transaction fees may apply if your credit card's issuing bank is located outside the EU and/or United States. VIPFARES may pass your payment to an international travel supplier, categorizing the booking as an international transaction. The currency exchange rate and foreign transaction fee are determined by your bank on the transaction processing day. For inquiries about fees or exchange rates, contact your bank.
LIMITATIONS OF LIABILITY
Disclaimer of Warranties and Damages
The information provided on the website, including text, graphics, links, or other material, is presented on an "as is" and "where available" basis. VIPFARES offers no representation or warranty, express or implied, regarding accuracy, results, timeliness, completeness, merchantability, fitness for a particular purpose, or any other warranty arising by statute or otherwise in law. Under no circumstances, including negligence, shall we, our providers, or distributors be liable for damages to your computer equipment or other property or any loss of data due to your access, use, or browsing on the website. We are not responsible for viruses that may infect your equipment, nor are we liable for any special, punitive, exemplary, direct, indirect, incidental, or consequential damages (including lost profits, business, or savings) arising from the use or inability to use the website, services, materials, or travel reservations booked through VIPFARES, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges in the itinerary giving rise to the liability.
Communication of Claims and Applicable Law
Any claims or causes of action arising from your access, use, or purchase of products/services from the website must be communicated to VIPFARES in advance to reach a mutual agreement. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you. Your use of the website is at your own risk, and we act as an intermediary for travel-related products and services, not liable for the providers' products and services.
Independent Contractors and Force Majeure
Carriers, hotels, and other suppliers offering travel services on the website are independent contractors, not agents or employees of VIPFARES or its affiliates. VIPFARES and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of such suppliers. We are not responsible for delays, cancellations, overbooking, strikes, force majeure, or other causes beyond our control. Any additional expenses, omissions, delays, re-routing, or actions of any government or authority are also not our responsibility.
Waiver of Claims and Air Travel Risks
By using the website and services, you agree to waive any claims against VIPFARES, its subsidiaries, affiliates, officers, directors, managers, agents, contractors, or employees. Neither VIPFARES nor its subsidiaries, affiliates, officers, directors, managers, agents, contractors, or employees shall be held liable for property damage, injuries, inconvenience, loss of enjoyment, mental distress, or any similar matter. We do not assume liability for canceled flights, missed flights, or flight connections due to scheduled changes made by the relevant airline.
Survival of Terms and Conditions
The limitations specified in these Terms & Conditions persist even if any limited remedy fails its essential purpose. The specified limitations of liability benefit VIPFARES, its affiliates, and travel product and service suppliers.
Resolution of Disputes
In case of a dispute, we aim to resolve it quickly and fairly. You agree to allow us an opportunity to address any concerns by contacting VIPFARES Customer Support or submitting a claim via the online form at Contact Us.
Indemnification
You agree to protect and indemnify VIPFARES, its affiliates, partners, joint ventures, and their respective officers, directors, managers, employees, and agents from any claims, causes of action, demands, losses, damages, fines, penalties, or other costs resulting from breaches of these Terms & Conditions, violations of laws or third-party rights, or your use of the Website.
Indemnification
You agree to protect and indemnify VIPFARES, its affiliates, partners, joint ventures, and their respective officers, directors, managers, employees, and agents from any claims, causes of action, demands, losses, damages, fines, penalties, or other costs resulting from breaches of these Terms & Conditions, violations of laws or third-party rights, or your use of the Website.
WARSAW CONVENTION AND MONTREAL CONVENTION
Passenger Liability and Relevant Treaties
Passengers embarking on journeys involving destinations or stops in countries different from the departure country are informed about the Montreal Convention or its predecessor, the Warsaw Convention, and their amendments (the Warsaw Convention system). These international treaties may apply to the entire journey, including segments within a country. For such passengers, the pertinent treaty, along with any special contracts of carriage outlined in applicable tariffs, governs and may limit the carrier's liability.
Notification of Liability Limits
The Montreal Convention or the Warsaw Convention system may be relevant to your journey, specifying and limiting air carriers' liability for death or bodily injury, loss of or damage to baggage, and delays.
Compensation in Case of Death or Injury
There are no financial limits to liability for passenger injury or death. For damages up to SDR 128,821 (as of 27/12/2019 around USD 171,331.80), the air carrier cannot contest claims. Beyond that amount, the carrier can defend against a claim by proving non-negligence or faultlessness.
Advance Payments
In cases of passenger injury or death, the air carrier must make an advance payment within 15 days, covering immediate economic needs. In the event of death, this advance payment shall not be less than SDR 16,000 (as of 04/01/2010 around USD 21,280).
Passenger Delay
The air carrier is liable for damage caused by passenger delay unless all reasonable measures were taken to avoid it or it was impossible to do so. Liability for passenger delay is limited to SDR 5,346 (around USD 7,110.18 as of 27/12/2019).
Baggage Delays
In case of baggage delay, the air carrier is liable for damage unless all reasonable measures were taken to avoid it or it was impossible to do so. The liability for baggage delay is limited to SDR 1,288 (around USD 1,713.04 as of 27/12/2019).
Destruction, Loss, or Damage of Baggage
The air carrier is liable for destruction, loss, or damage to baggage up to SDR 1,288 (around USD 1,713.04 as of 27/12/2019). Liability exists for checked baggage regardless of fault, provided it was not previously damaged. For unchecked baggage, the carrier is liable only for culpable conduct.
Higher Liability Limits for Baggage
Passengers can avail themselves of a higher liability limit by declaring a special value at the check-in counter and paying a supplementary fee.
Baggage Complaints
In the case of damaged, delayed, lost, or destroyed baggage, passengers must promptly write and complain to the air carrier. For damage to checked baggage, a written complaint must be made within seven days, and for delayed baggage, within 21 days, both from the date the baggage was made available.
Time Limits for Filing a Claim
Any court action to claim damages must be initiated within two years from the aircraft's arrival date or the date it should have arrived.
Basis for the Information
The rules outlined above are based on the Montreal Convention of May 28, 1999, implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States. This summary or notice cannot be used as the basis for compensation claims or to interpret the provisions of this Regulation or the Montreal Convention.
NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE
Your agreement with the carrier providing air travel, be it international, domestic, or a domestic leg of an international journey, is subject to this notice, any carrier-issued notices or receipts, and the individual terms and conditions (Conditions), associated rules, regulations, policies (Regulations), and applicable tariffs of the carrier. If your journey involves multiple carriers, distinct Conditions, Regulations, and applicable tariffs may apply for each carrier. This notice incorporates by reference and integrates the Conditions, Regulations, and applicable tariffs of each carrier into your agreement.
The Conditions may cover, but are not limited to:
- Limits on the carrier's liability for passenger bodily injury or death.
- Limits on the carrier's liability for the loss of, damage to, or delay of goods and baggage, including fragile or perishable items.
- Procedures for declaring a higher value for baggage and paying any additional fees.
- Application of the carrier's Conditions and liability limits to the acts of the carrier's agents, servants, representatives, and those providing equipment or services.
- Restrictions on claims, including time limits for passengers to file claims against the carrier.
- Guidelines for reconfirmations or reservations, check-in times, the use, duration, and validity of air transportation services, and the carrier's right to refuse carriage.
- The carrier's right to deny carriage to passengers not complying with applicable laws or presenting necessary travel documents.
Additional information about your agreement and how to obtain a copy can be found where the carrier's transportation is sold or on carrier websites. In accordance with applicable law, you have the right to inspect the full contract at carrier airports and sales offices and, upon request, receive a free copy by mail or other delivery service from each carrier.
If a carrier sells air transportation services or checks baggage for another carrier, it acts as an agent for the other carrier.
YOU MUST POSSESS ALL REQUIRED TRAVEL DOCUMENTS, INCLUDING PASSPORT AND VISA, TO TRAVEL.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE PASSENGER DATA OR GRANT ACCESS TO SUCH INFORMATION.
Denied Boarding
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a confirmed reservation. In such cases, volunteers are initially sought to give up their reservation in exchange for compensation. If insufficient volunteers emerge, the airline will deny boarding based on its boarding priority. Complete rules for compensation and boarding priorities are available at ticket counters and boarding locations. Some airlines may not apply these consumer protections to travel from certain foreign countries; check with the airline or travel agent.
Baggage
Special rules may apply to excess valuation and certain types of articles. Carriers may have specific rules for fragile, valuable, or perishable items. Check with your carrier. Free checked baggage allowances and additional charges may vary by carrier, class, and route. The same applies to free cabin baggage allowances.
Check-in Times
Departure time on the itinerary/receipt differs from check-in and boarding times. The carrier may refuse carriage if passengers are late. Check-in and boarding times are carrier-advised deadlines.
Dangerous Goods (Hazardous Materials)
For safety reasons, dangerous goods are prohibited in checked or cabin baggage unless specifically allowed. Such goods include, but are not limited to, compressed gases, corrosives, explosives, flammable materials, radioactive substances, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. Other restrictions may apply for security reasons; verify with the carrier.
Merchant
In the event of charges by VIPFARES, the Merchant Location and address used for payment processing will be:
VIPFARES LLC,
16192 Coastal Highway, Lewes, DE 19958
Credit Card Chargebacks
You have the right to dispute credit card charges ("chargebacks"). Before disputing a charge with your credit card company, contact VIPFARES to address any concerns. VIPFARES retains the right to dispute improper chargebacks and may fully cancel bookings related to chargebacks.
VIPFARES considers the following chargeback scenarios as improper:
- Chargebacks for non-cancellable bookings when refunds cannot be provided.
- Chargebacks for charges authorized by family, friends, or associates with direct access to your credit card.
- Chargebacks due to the airline's failure to meet its product description.
- Chargebacks resulting from force majeure or circumstances beyond VIPFARES' control.
- Chargebacks related to fully or partially used services or products.
VIPFARES may use information, including customer service call recordings, to dispute chargebacks. You authorize VIPFARES to charge your credit card for chargeback amounts and related fees.
COVID-19 WAIVER OF LIABILITY
Your decision to travel is a personal one, made with full awareness of current travel recommendations and restrictions related to the risks of COVID-19. We bear no responsibility and shall not be held liable for unsafe conditions, health hazards, including pandemics, or other illnesses. Our knowledge of travel dangers or conditions at destinations is limited. To access information on potential dangers, visit the State Department travel website at
www.travel.state.gov. Click on "Find International travel Information," then select "Country Information," and enter the destination country's name. For medical and health information, we recommend visiting the Centers for Disease Control website at
www.cdc.gov/travel. Click on “Destinations,” scroll to the destination country's name, and find relevant information.
We disclaim responsibility for COVID-19-related requirements imposed by travel suppliers and governments, such as health affidavit forms, health screenings, face coverings, or quarantines. Stay updated on the latest COVID-19 government travel regulations by checking IATA’s website at
https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. For current travel supplier requirements, refer to the supplier’s home page.
We are not accountable for the acts or omissions of travel suppliers, their adherence to schedules, provision of services or refunds, financial default, or honoring of future trip credits. We lack special knowledge of suppliers' financial conditions and hold no liability for recommending a trip credit instead of a refund. If requested, we will aid in obtaining any due refunds or rebooking trips using future credits, with a potential nonrefundable fee for such services. You absolve us of responsibility for choosing not to purchase travel insurance or for any denial of claims by a travel insurer related to COVID-19 or any other policy claim.
BY ELECTING TO TRAVEL, YOU EXPRESSLY ASSUME ALL RISKS AND DANGERS DESCRIBED ABOVE. YOU HEREBY AGREE TO RELEASE, DISCHARGE, AND HOLD US, ALONG WITH OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS, HARMLESS AGAINST ANY LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER, BOTH NOW AND IN THE FUTURE, ARISING OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.